What Makes Central Office Systems Different
Founded in 1973, Central Office Systems is Konica Minolta’s largest and fastest-growing Wisconsin-based authorized dealer. The culture of Central Office Systems is based on outstanding client service. Our technical specialists, management team, and support staff all have the same job title: Assistant to the Client. What truly makes us different from our competitors is our dedication to customer satisfaction and our willingness to adapt to the changing needs of our valued clients.
- To be the measuring standard by which all business relationships are judged.
Who We Are:
- Purpose – To be a great company to work with and work for.
- Our Niche – Technology and relationships that create competitive advantages for you.
- Growth – Personal and professional continuous learning and development.
- Integrity – Our organization derives its integrity from our individual team members. We do the right thing, for our clients and team members, always.
- A “Can Do” Mindset – We consistently strive for ways to say “yes” and get things done.
- A Positive, Grateful Attitude – Every day we choose to show appreciation for our clients and team members.
Wisconsin’s Best Document Imaging Systems
With our main office in Waukesha, Central Office Systems supports businesses of all sizes in sixteen Wisconsin counties:
Using Client Feedback to Deliver Outstanding Service
Using Client Feedback to Deliver Outstanding Service > Establishing Outstanding Service
We want to know exactly how our clients feel about our service, without bias. We use the third-party Net Promoter Score (NPS) system to capture client feedback after every service call and measure how happy our clients are with our services.
As an example, the average North American company has an NPS of 10 out of 100. Some companies do much better than average: Costco, for example, has a score of 79 and Amazon has a score of 69.
Central Office Systems was ranked #1 in North America for July 2018 NPS, with a final 2018 NPS of 92.16.
Year-to-Date 2018 Net Promoter Score is 92.16.
Thank you Andy, Dawn and your hardworking teams for these outstanding results.
How We Earn Client Loyalty
Employees at every level in our organization understand the importance of putting client satisfaction above all else. Fast response times and high levels of accuracy are what clients need and rely on in order to operate their businesses and it’s what we promise and deliver daily.
October 2017 Net Promoter Score: 96.67
Billing Accuracy for October 2017: 97.44%
Billing Accuracy for March 2017: 97.2%*
Fulfillment Accuracy for supplies in March 2017: 97.8%*
*We ship the right stuff and bill you correctly
Average service call response time: 2.1 hours*
Most recent week’s average service call response time: 1.9 hours
First call completion rate: 94%
Average time to fix: 96 minutes
*Includes Fox Valley calls
Almost everything ordered by 2pm is shipped the same day and arrives the next day. We’re constantly striving to use client feedback to improve our performance and make client-centric changes.
What Goes Around Comes Around: Honoring Our Agreements With Clients
We’re proud of our high NPS and accuracy rates—they’re incredibly important in our industry. But we also know we must earn them again and again through consistent, high-quality service.
Central Office Systems will continue to collect and share straightforward data demonstrating our commitment to excellence for current and future clients.
We’ve earned client loyalty with our plain-language printer leases saving Wisconsin businesses serious money on everyday printing costs. Get a free evaluation of your print costs and needs from Wisconsin’s most trusted printer sales and service company!
Discounts for Chamber of Commerce Members
Central Office Systems is pleased to extend a 35% discount to all Oshkosh, Green Bay, and Fox Cities Chamber of Commerce members on Konica Minolta equipment and accessories. This discount applies to the full line of Konica Minolta desktop printers and standalone MFPs (multi-function printer/copier/scanner/fax), including both new printers and refurbished models. Be sure to mention your applicable Chamber of Commerce member status when you call or contact us. Call Art Flater at (262) 436-9230, send Art an email or send us a message.
Supporting Local Communities
Central Office Systems helps nonprofit organizations enrich our communities. We understand nonprofit organizations are facing a seemingly unlimited need for their services while working with a limited budget. Through our partnership with Konica Minolta, we offer several programs to help nonprofits achieve their goals. Contact a client service specialist today to learn about available programs to assist your nonprofit group or learn more about our commitment to serving communities.
Our Impact on Wisconsin Nonprofits
If you are a not-for-profit organization, chances are you qualify for significant discounts through one of our not-for-profit copier and MFP contracts. Through our partnership with Konica Minolta, we offer programs to help non-profits working in education, government, and religious organizations. Central Office Systems currently supports 32 different charitable non-profit organizations in Wisconsin. We also created an equipment remanufacturing organization in order to provide economical and eco-friendly options for our clients.
Locally Owned, Locally Loyal
Central Office Systems strengthens the Wisconsin business community as a whole. Our goal is to support profitable Wisconsin business entities and have a positive impact on state and local economies. We keep our promise to do business locally in every aspect of our operation, including our sales offices, warehouses, and distribution facilities. We are here to help you so you can help others.
Let us know how we can help you meet your needs.
Careers With Growth Through Integrity
Central Office Systems invests in the continual personal and professional development of our staff and company. We recognize the value of a positive attitude and strive to be a “can do” solution provider for our clients. Central Office Systems is a great company to work WITH and FOR and we prove it every day by demonstrating integrity, purpose, and gratitude in every project and relationship.