What Makes Central Office Systems Different
Central Office Systems is your local provider for comprehensive business and technology solutions. Our areas of expertise include managed IT services, Microsoft Office implementation, Cloud services, network security, back up & disaster recovery, copiers, printers, structured data cabling, surveillance cameras, access control systems, network infrastructure, wireless networks, VoIP systems, and more. Contact us today to speak with one of our expert technicians and schedule your free network consultation or equipment assessment.
- To be the measuring standard by which all business relationships are judged.
Who We Are:
- Purpose – To be a great company to work with and work for.
- Our Niche – Technology and relationships that create competitive advantages for you.
- Growth – Personal and professional continuous learning and development.
- Integrity – Our organization derives its integrity from our individual team members. We do the right thing, for our clients and team members, always.
- A “Can Do” Mindset – We consistently strive for ways to say “yes” and get things done.
- A Positive, Grateful Attitude – Every day we choose to show appreciation for our clients and team members.
Meet the Central Office Systems Team
Chris is President and began a career in sales in 1993, after graduating from the University of Wisconsin – Eau Claire. Chris and Art Flater formed a business partnership in 2007 and purchased Central Office Systems from five employee owners.
VP of Sales & Principal
Art is Vice President of Sales and began his career selling copiers in 1986, after graduating from Marquette University. Art and Chris Rosecky formed a business partnership in 2007 and purchased Central Office Systems from 5 employee owners.
VP of Technical Services
Andy is the Vice President of Technical Services and began his career servicing copiers in 1984 for Xerox Corporation. His technical experience ranges from the old analog copiers to servicing 3D printers, along with some IT/network experience.
Sales Manager & Assistant to the Client
Bob Stachowiak is the Sales Manager. He is involved with anything it takes to make the clients happy. He began his career with Central Office Systems in 2010 when his wife decided he shouldn’t just sit around the house and go golfing.
VP of Managed Network Services
Christian Kerhin’s interest in technology increased exponentially upon his first log on onto the ARPANET in 1983 using a 300 baud coupler modem to play chess with Berkeley professors assigned to the Department of Defense.
VP of Admin & Office Manager
Dawn Bayer is the VP of Admin & Office Manager at Central Office Systems. She obtained her Associates Degree in Accounting in 1989 and acquired a position in the accounting field.
Wisconsin’s Best Document Imaging Systems
With our main office in Waukesha, Central Office Systems supports businesses of all sizes in sixteen Wisconsin counties:
Using Client Feedback to Deliver Outstanding Service
We want to know exactly how our clients feel about our services, solutions, and products without bias. We use the third-party Net Promoter Score (NPS) system to capture client feedback after every service call and measure how happy our clients are with our performance. As an example, the average North American company has an NPS of 10 out of 100. Some companies do much better than average: Costco, for example, has a score of 79 and Amazon has a score of 69.
Central Office Systems was ranked #1 in North America for July, August, October, & December 2019, meaning our loyal customer base not only reports that our service is superlative, but actually want to tell other people about it! Our NPS and the lasting relationships we’ve built with our clients are the greatest rewards and benchmarks of our work.
How We Earn Client Loyalty
Employees at every level in our organization understand the importance of putting client satisfaction above all else. Fast response times and high levels of accuracy are what clients need and rely on in order to operate their businesses and it’s what we promise and deliver daily. Here’s a sample of one of our score breakdowns:
- Net Promoter Score: 96.67
- Billing Accuracy: 97.44%
- Fulfillment Accuracy: 97.8%
- Average Service Call Response Time: 2.1 hours (Most Recent Average Call Response Time: 1.9 hours)
- First Call Completion Rate: 94%
- Average Time to Fix: 96 minutes
What Goes Around Comes Around: Honoring Our Agreements With Clients
We’re proud of our high NPS and accuracy rates—they’re incredibly important in our industry. But we also know we must earn them again and again through consistent, high-quality service. Central Office Systems will continue to collect and share straightforward data demonstrating our commitment to excellence for current and future clients; read our blog post about the NPS metric and our dedication to excellence.
Discounts for Chamber of Commerce Members
Central Office Systems is pleased to extend a 35% discount to all Oshkosh, Green Bay, and Fox Cities Chamber of Commerce members on Konica Minolta equipment and accessories. This discount applies to the full line of Konica Minolta desktop printers and standalone MFPs (multi-function printer/copier/scanner/fax), including both new printers and refurbished models. Be sure to mention your applicable Chamber of Commerce member status when you call or contact us. Call Art Flater at (262) 436-9230, send Art an email or send us a message.
Supporting Local Communities
Central Office Systems helps nonprofit organizations enrich our communities. We understand nonprofit organizations are facing a seemingly unlimited need for their services while working with a limited budget. Through our partnership with Konica Minolta, we offer several programs to help nonprofits achieve their goals. Contact a client service specialist today to learn about available programs to assist your nonprofit group or learn more about our commitment to serving communities.
Our Impact on Wisconsin Nonprofits
If you are a not-for-profit organization, chances are you qualify for significant discounts through one of our not-for-profit copier and MFP contracts. Through our partnership with Konica Minolta, we offer programs to help non-profits working in education, government, and religious organizations. Central Office Systems currently supports 32 different charitable non-profit organizations in Wisconsin. We also created an equipment remanufacturing organization in order to provide economical and eco-friendly options for our clients.
Locally Owned, Locally Loyal
Central Office Systems strengthens the Wisconsin business community as a whole. Our goal is to support profitable Wisconsin business entities and have a positive impact on state and local economies. We keep our promise to do business locally in every aspect of our operation, including our sales offices, warehouses, and distribution facilities. We are here to help you so you can help others.
Let us know how we can help you meet your needs.
Careers With Growth Through Integrity
Central Office Systems invests in the continual personal and professional development of our staff and company. We recognize the value of a positive attitude and strive to be a “can do” solution provider for our clients. Central Office Systems is a great company to work WITH and FOR and we prove it every day by demonstrating integrity, purpose, and gratitude in every project and relationship.