Central Office Systems helped me through the single biggest crisis I have faced in my career
I have been taught that in business there are three critically important relationships – the accountant, the banker, and the attorney. I now know there is a fourth, and that is my IT provider.
I was in Hawaii enjoying the trip of a lifetime when I received the call – “We got hit with ransomware”. I was familiar with this term, and even as someone who strives to be an effective problem solver, I did not know where to begin with this one. The only thing my IT provider at the time did right was direct me to call my insurance company. But as I began the process of working with attorneys and a cyber security firm attempting to save my business, it quickly became clear that this attack was the result of ignorance and/or negligence by our former provider, and I did not have a shred of confidence that we were going to recover without bringing in a true professional.
Enter Art Flater. I made one phone call, and my problems began to melt away. I had met Art the previous year, and though impressed by what his company could offer, I hadn’t yet persuaded my fellow decision makers to move forward with Central Office Systems.
Despite this, Art was very sympathetic to my situation and asked how he could help. He had a team on site at my premises 10 minutes after our initial conversation concluded. Everyone at Central Office Systems is fantastic, but I want to give proper credit to Paul Veneman. Paul is brilliant, and we would not have recovered from the attack as quickly as we did without him. Due to Art’s promptness and Paul’s genius, we were back in business in 24 days – unheard of in these situations.
Now I rest easy knowing that I have an IT partner who is keeping a watchful eye on my business and continuously providing us with support and training to ensure we remain as secure as can be. Central Office Systems helped me through the single biggest crisis I have faced in my career, and they offer a level of support I have not known from previous providers. I am so thankful for them, and especially Art Flater. They are truly one of the most valuable partnerships I have in my business.
Michael A.P. Panella
CEO Swimming Pool Services, Inc.
Saved my Sanity. Most positive experience with any IT company in years
Central Office Systems has saved my sanity.
I had computer problems off and on for a few months. When I called Art, I was stunned by the immediacy of the response and the reassurance that they could make things safe and make things right.
It’s the highest quality service I have ever received in IT. This is the kind of service people should expect, and they can expect it from Central Office Systems.
The culture of customer service here Is amazing.
There are so many IT organizations that do not understand how important relationships and customer service are. I think it is critical, and this is the best I have ever experienced in an IT company. This is the most positive experience I have had in over 40 years of dealing with every IT organization you can think of.
Mary Baer
Waukesha
Fast, Smart & Friendly!
Central Office Systems makes us more productive. When we call, things get fixed in a quick manner.
They always check in and are knowledgeable. Always friendly. And they fix things FAST.
Central office is 100% on top of their game!
Carrie Grissmeyer
Lee John’s Catering
They Listen and They FIX
Help is a phone call (or email or chat) away Knowing that COS is tracking the health of each device is comforting. We are able to plan ahead and prepare for replacements and/or updates.
Having worked in the corporate world and called a "Help Desk" a time or twenty, the first thing they always tell you to do is reboot the computer; as if I hadn't already tried that! I have NEVER been asked/told to do that by COS.
They remote in and look at my problem and LISTEN to me. On the very rare occasion that the help desk person cannot solve the problem, they will escalate to a higher level and my issue gets resolved, no matter how high up it might need to go.
Diane Williams
WELS Lutherans for Life
Fast Response In Plain English
Our old IT company took days to respond. Central Office Systems is available right away.
They talk to us and let us know what they are doing and why in plain english, not whatever language computer guys speak.
Jeff Fancsali
Owner Fan-Agra Corp and Wingait Farms
Central Office Systems Rocks!
“Julian absolutely rocks. The proactiveness on an issue I had unrelated to the ticket that was open saved me a headache that had sprung up earlier.”
High marks for: Accuracy, Proactiveness, Resolution Time, Helpfulness, Knowledge, Response Time
Alex Young
Interstate Roofing System Consultants
Professional, Smart and a Pleasure to Work With
“Natalie is terrific, professional, and extremely knowledgeable. She’s a pleasure to work with.”
High marks for: Response Time, Resolution Time, Proactiveness, Knowledge, Helpfulness and Accuracy
David Rubin
Rubin Engineering and Sales LLC
Great Job- Exceptional
“Natalie did a really great job. Her knowledge is exceptional!”
Particularly High Marks: Accuracy, Helpfulness, Knowledge, Resolution Time, Proactiveness, Response Time
Cindy Thiel
Stoney Creek Adult Community
Fast- Great Job
“Tom did a great job getting this taken care of quickly.”
High marks for: Response Time, Resolution Time, Proactiveness, Knowledge, Helpfulness and Accuracy
David Pynakker
Lang Technovation
Suzanne Klinkner Metalcut Products IncFound the Root Cause and Fixed Permanently
“First issue resolved quickly. Other issue the root cause found and resolved. Provided solutions as how to move forward and improve.”
High Marks: Knowledge, Resolution Time, Response Time, Helpfulness
Stephanie Hutchinson Klik USAGreat!
“Natalie did a great job”
High marks: Knowledge, Helpfulness, Proactiveness, Resolution Time, Accuracy
John Williams American Design Inc.Great Help-Fast Response-Quick Resolution
“Great job and now know who to contract for my program issue in the future.”
High marks: Accuracy, Helpfulness, Knowledge, Response Time, Resolution Time, Proactiveness
Jake Fischer BCA IndustriesGreat!
“Great Job Natalie.”
Love the Live Phone Anytime Option
“Great Team- Love the live phone option!” Very Easy
Karen Scarpelli
Hope Center
